Shipping Policy
SHIPPING POLICY
Last updated: 26 February 2026
This shipping policy applies to purchases made at www.karmasock.lv. SIA “KarmaSocks”, registration No. 40203585835, registered address: Rūpnīcu iela 4, Olaine, LV-2114, Latvia (hereinafter – the Company).
Delivery area
1.1. Delivery is made within the area determined by the Company.
1.2. Standard delivery is available within Latvia, Lithuania and Estonia.
1.3. At the customer's written request, delivery outside the Baltic states may also be arranged, with shipping costs, timeframes and conditions agreed individually.
Order processing time
2.1. Orders are usually processed within 1–2 working days of receiving payment.
2.2. Items in stock are usually shipped within 1 working day.
2.3. If a product description states that the item is available for pre-order, the customer may purchase it, and it will be delivered within the timeframe stated in the product description.
2.4. The Company informs the customer of the expected delivery time and any possible delays.
Delivery times
3.1. Delivery time depends on the customer's location and the chosen delivery method.
3.2. Delivery within the Baltic states is usually made within 1–2 working days after the item is handed over to the delivery service provider.
3.3. The Company is not responsible for delays caused by the delivery service provider or by force majeure.
Shipping costs
4.1. Shipping costs are calculated and shown at checkout.
4.2. Free shipping may apply to orders above a certain amount in line with current promotions.
4.3. Shipping costs may vary depending on the chosen delivery method and destination.
Delivery methods
5.1. Delivery is primarily made via Omniva parcel lockers, allowing the customer to choose the most convenient pickup point.
5.2. At the customer's written request, another delivery method may be used, with conditions and costs agreed individually.
5.3. Delivery is considered complete when the item is handed over to the customer or placed in the parcel locker chosen by the customer.
Shipment tracking
6.1. Once the order has been shipped, the customer receives a tracking number (if available for the delivery method).
6.2. The customer can follow the order status using the tracking information received.
6.3. The Company informs the customer of the order status using the email address or phone number provided in the order.
Condition of goods on delivery
7.1. Before shipping, the Company checks that the goods match the order and are in good visual condition.
7.2. On receiving the goods, the customer is advised to check the condition of the packaging and the goods.
7.3. If damage or discrepancies are found, the customer should inform the Company immediately, sending details and, if possible, photos.
Refusal of delivery and returns
8.1. The customer has the right to withdraw from a distance contract within 14 days of receiving the goods, in accordance with applicable law.
8.2. Returned goods must be unused, undamaged and in their original packaging.
8.3. Detailed information on the returns procedure is available in the “Return Policy” section.
Customer support
9.1. The Company provides customer support for delivery and order questions.
9.2. Customers can contact the Company using the contact details provided on the website.
9.3. The Company undertakes to respond to enquiries within a reasonable time on working days.
Final provisions
10.1. This shipping policy may be updated in line with Company policy and legal requirements.
10.2. The current version is always available at www.karmasock.lv.